Businesses are increasingly being challenged to manage progressively more complex networks with limited in-house IT resources. The effects of this shift can have a negative impact on your business if there is an inability to monitor your company’s network. With proactive network monitoring, problems with your network can be diagnosed and often fixed before onsite support is required.

When you choose to outsource some of your IT services to a Managed Service provider, you want to look for a vendor who can successfully increase your business uptime while reducing costs. This can be accomplished with:

Proactive Network Monitoring
Systems in place to constantly monitor server and workstation availability and performance, disk capacity and system process levels. This allows for the opportunity to resolve the issue remotely, before you notice impact to your business.

User Account Management
It’s like having a Network Administrator onsite, but without the costs. User Account Management includes adding/deleting/disabling and reconfiguring user accounts on your network. It can also be used for password administration and changes/updates to system security settings.

Security Administration
Compliance and IT security risks continue to be top-of-mind issues for businesses across the board. Included in Security Administration are things like: running anti-virus updates, patch management, and system security setting management.

Onsite Support Solutions
When you combine onsite support services with remote monitoring and administration services, you will get a comprehensive solution for your network.

General Consultation and Support
Our goal is to serve as your technology partner with a focus on providing technical support as well as IT planning for your business. We use a consultative approach to evaluate your current technology services and can save your organization time and money by optimizing the use of your current technologies.

HTS’ IT Manager Suite of Managed Services allows us to manage each client’s IT infrastructure, network components, servers and users’ workstations - remotely, comprehensively and transparently.

For more information on these services, please contact:

Harland Technology Services
Randy Penner
800.228.3628 ext. 3122
www.harlandts.com